Education & Experience

Academic background and professional journey

California State Polytechnic University, Pomona

Pomona, CA | Graduated May 2025

Relevant Coursework:

Aeglero Tech Repairs

Los Angeles, CA | May 2022 – Present

Provide Tier 1/Tier 2 end-to-end technical support services to 80+ clients annually, maintaining 95% first-call resolution rate with zero-charge guarantee for unresolved issues
Perform hardware diagnostics and repairs including screen replacements, battery services, component upgrades (RAM/SSD), and hardware failure diagnosis across Windows, macOS, and mobile devices
Execute virus removal, malware remediation, and OS reinstallations while ensuring complete data backup and recovery for 100% of client systems
Deliver ongoing technical training to 12+ elderly clients on device setup, email configuration, and cybersecurity best practices, enabling clients to resolve basic issues independently
Provide on-site mobile repair services within 10-mile service radius, ensuring same-day response for phone repairs

Information Technology Disaster Resource Center (ITDRC)

Remote | November 2025 – Present

Volunteer with nationwide non-profit organization that deploys IT professionals to provide emergency technology infrastructure support during natural disasters and community crises
Complete FEMA Incident Command System (IS-100, IS-700) and NIMS certification training, preparing for field deployment to provide emergency IT infrastructure support during disaster response operations

In-Home Supportive Services (IHSS)

Los Angeles County, CA | August 2024 – July 2025

Provided personalized care to elderly individuals, developing strong interpersonal communication and problem-solving skills
Demonstrated compassion, patience, and professionalism while working with vulnerable populations
Gained insight into healthcare workflows and the importance of accurate documentation in care settings

Walgreens

Whittier, CA | February 2023 – January 2024

Provided professional customer support to 150+ individuals weekly in-person, over phone, and on the sales floor
De-escalated conflicts and resolved customer concerns while maintaining calm and professional demeanor
Trained 5+ team members on procedures and systems, demonstrating ability to explain complex processes clearly
Developed strong communication and problem-solving skills in fast-paced retail healthcare environment

Bell and Howell

February 2021 – December 2022

Performed contract work repairing and assembling carts used in Amazon distribution warehouses
Diagnosed mechanical issues and performed quality control inspections on warehouse equipment
Collaborated with team to meet production deadlines and maintain high quality standards
Developed attention to detail and systematic troubleshooting approach applicable to IT hardware support

Downey High School

Downey, CA & Remote | August 2019 – May 2020

Delivered deskside and remote technical support to 60+ teachers, troubleshooting hardware/software issues during transition to online learning
Provided remote troubleshooting via phone to resolve teacher technology issues during COVID-19 school closures
Created 8+ technical training videos and knowledge base documentation, decreasing repeat support tickets and improving self-service resolution

Professional Skills Developed